Feedback
Compliments, Complaints or Feedback
We want to make sure you receive the best support and services. Please share your thoughts with us by filling out this form. Your input helps us improve our services. If you need assistance in filling out this form or have any questions, please don't hesitate to ask your support coordinator or a trusted friend or family member for help.
Your experience with Bright Upwards is important to us
At Bright Upwards we welcome your feedback.
Your feedback can be a complaint, suggestion, or compliment.
A complaint is when you're not happy with our service and want us to fix the problem.
A suggestion is when you have a comment or idea to help us do better.
A compliment is when you would acknowledge the good work we are doing.
You can help us improve by talking to the staff member involved, talking to a manager, or filling out a form on our website.
You can also call us, write us a letter, or send an email.
You can bring someone with you to help if you want.
After a complaint, we work to fix the problem within 14 days.
What if you are not happy with the action we have taken?
You can make a complaint to the NDIS Commission by phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports. For further information about the role of the NDIS Commission and how they can support you please visit the website: www.ndiscommission.gov.au